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CRMs, team chats, etc.) and assign different roles and rights to employees. Medium-sized and large companies especially benefit from a solution like Userlike, which lets you connect different tools to WhatsApp (e.g. This solution is suitable for all companies that want to use WhatsApp with professional service features for

Features will differ from provider to provider.įor example, offers efficient service features such as chat forwarding, live translations, customer profiles and chatbot automation. This professional customer messaging software is not provided by WhatsApp itself, but by an official WhatsApp Business Solution Provider (BSP). Each service employee receives their own account so that they can access a shared WhatsApp inbox where they can answer all incoming service requests. Lets companies connect WhatsApp to external professional business software. Whatsapp Business on any number of devices: WhatsApp Business API iOS users tap Settings > Add Device.Ī QR code scanner will open, with which you can now scan the displayed QR code on A QR code is displayed.Īndroid users can select "Linked devices" > "Add device" in the WhatsApp Business app via the three dots. Each employee receives a linked device to access the company's WhatsApp account. WhatsApp Web or Desktop is also a good choice for small companies that have a small service team to manage their WhatsApp channel. WhatsApp Web or Desktop are ideal for entrepreneurs who want to switch flexibly between a smartphone and laptop or PC, for example, to reply to messages more quickly with a keyboard.

However, you can only link up to four additional devices and smartphones and tablets are not (yet) supported. This means the phone doesn't have to be connected to the Internet for you to use WhatsApp on your paired devices. Linked devices are no longer dependent on a smartphone.

WhatsApp Web and WhatsApp Desktop are even more convenient since For example, you can install Whatsapp Business on your desktop instead of using the web browser. Similarly, you can also use multiple devices with the WhatsApp Business app. Users can chat with their contacts on any device directly in the browser. Most people are already familiar with WhatsApp Web from their private use. Whatsapp Business on up to five devices: WhatsApp Web or WhatsApp Desktop